Last Updated: 09 July 2026
This Shipping Policy applies to orders placed through Image Fashionway (“Image Fashionway”, “we”, “us”, “our”, or “Company”) through Website URL.
Please read this Shipping Policy carefully before placing an order. By placing an order, you agree to this policy.
1. Shipping Coverage
We currently ship orders to eligible locations within India.
Shipping availability depends on the delivery PIN code entered during checkout. If a location is not serviceable by our courier partners, we may be unable to accept or fulfil the order.
We do not currently offer international shipping unless specifically stated on the Website.
1.1 Shipping Restrictions
We reserve the right to decline or restrict delivery to certain locations where delivery is not operationally feasible, prohibited by law, affected by safety concerns, or otherwise unavailable through our courier partners.
2. Order Processing Time
Orders are processed in the order they are received, subject to payment confirmation, product availability, fraud verification, and operational requirements.
Business days are Monday to Saturday, excluding Sundays, public holidays, and other non-working days.
Orders placed after 02:00 PM IST, on Sundays, or on public holidays may be processed on the next business day.
Certain products, including made-to-order, customized, pre-order, or high-demand products, may require additional processing time. Any such information will be displayed on the relevant product page or communicated to you.
3. Delivery Estimates
After dispatch, estimated delivery timelines are as follows:
- Tamil Nadu: approximately 2–4 business days
- Other locations in India: approximately 4–7 business days
- Remote or difficult-to-service locations: approximately 7–10 business days
Delivery timelines are estimates only and are not guaranteed.
Actual delivery may be delayed because of courier operations, weather conditions, public holidays, festivals, strikes, transportation disruptions, local restrictions, incorrect address details, remote-area limitations, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be shown during checkout before you complete your order.
Our shipping charges are:
- Free shipping: on orders above ₹999, where applicable.
- Standard shipping charge: ₹[Amount] for orders below the free-shipping threshold, where applicable.
Shipping charges may vary based on delivery location, order value, product category, weight, size, promotional offers, or courier availability.
Unless otherwise stated, shipping charges, and other delivery-related service charges are non-refundable if an order is returned for reasons other than our error.
5. Order Tracking
Once your order has been dispatched, we will send tracking details to your registered email address, mobile number, SMS, WhatsApp, or another available communication channel.
Tracking information is provided by our courier partners and may occasionally be delayed or temporarily unavailable due to technical or operational reasons beyond our control.
You can use the tracking link or tracking number provided to check the delivery status of your order. You can also visit our Track Order page to view your shipment status and the latest delivery updates.
5.1 Delivery Confirmation
Delivery shall be considered completed once the order has been delivered to the delivery address provided by you and acknowledged through the courier partner's applicable delivery confirmation process, including OTP verification, signature, photograph, or other accepted proof of delivery, where applicable.
6. Address Changes
Please ensure that your delivery address, PIN code, phone number, and other delivery details are accurate when placing an order.
Address changes may be requested only before the order is dispatched. Once an order has been dispatched, we may not be able to change the delivery address.
If you need to request an address change before dispatch, contact us immediately using the details in the “Contact Us” section below. Address changes are subject to order status, courier availability, and operational feasibility.
We are not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or unavailable delivery information provided by you.
7. Delivery Attempts and Failed Deliveries
Our courier partners may make one or more delivery attempts, depending on their operational policies.
You are responsible for ensuring that someone is available at the delivery address to receive the order.
An order may be returned to us if:
- The delivery address or PIN code is incorrect or incomplete.
- The recipient is unavailable after delivery attempts.
- The recipient refuses to accept the order.
- The customer cannot be contacted using the phone number provided.
- The location is not serviceable or cannot be accessed by the courier partner.
- The order cannot be delivered for any other reason attributable to the customer.
If an order is returned to us because of failed delivery, incorrect address, refusal to accept delivery, or customer unavailability:
- Re-delivery may require additional shipping charges.
- Any charges, if applicable, may be subject to deduction of original shipping charges, return-to-origin charges, handling charges, or other reasonable costs, where permitted by applicable law.
7.1 Package Condition at Delivery
Please inspect the outer package for visible damage or tampering at the time of delivery. If the package appears visibly damaged or tampered with, please report it to the delivery partner before accepting delivery, where permitted, and contact us as soon as possible with your order number and supporting photographs.
This does not affect your right to report a damaged, defective, missing, or incorrect product in accordance with our Return & Exchange Policy.
7.2 Undeliverable Packages
If an order is returned to us because it could not be delivered for reasons attributable to the customer, including an incorrect address, repeated delivery failures, refusal to accept delivery, or failure to respond to courier communications, we may cancel the order or arrange re-delivery subject to additional shipping charges and applicable operational policies.
8. Delivery Delays and Events Outside Our Control
We are not responsible for delays caused by events outside our reasonable control, including:
- Courier or logistics disruptions
- Severe weather conditions
- Natural disasters
- Public holidays, festivals, or strikes
- Government restrictions or local regulations
- Transportation delays
- Security checks
- Remote-area delivery limitations
- Incorrect delivery information provided by the customer
If there is a significant delay, we will make reasonable efforts to keep you informed through the contact details provided with your order.
8.1 Lost Packages
If your order is confirmed as lost in transit by our courier partner, please contact our customer support. After verification, we will, at our discretion and subject to applicable law, arrange for a replacement, re-dispatch, or refund in accordance with our Return & Exchange Policy.
9. Partial Deliveries
In some cases, products from the same order may be delivered separately because of stock availability, warehouse location, courier operations, or package-size limitations.
If your order is split into multiple shipments, we will not charge an additional shipping fee solely because we split the order, unless a separate charge was clearly disclosed during checkout.
10. International Shipping
We do not currently offer international shipping.
If international shipping becomes available in the future, this Shipping Policy will be updated to include applicable delivery timelines, shipping charges, customs duties, import taxes, and return conditions.
11. Contact Us
If you have questions about shipping, delivery, tracking, address changes, or failed deliveries, please contact us:
- Business Name: Image Fashionway
- Website: [Website URL]
- Email: [Support Email Address]
- Phone / WhatsApp: [Support Phone Number]
- Business Address: [Business / Registered Address]
Customer Support Hours: Monday–Saturday 9:30 AM – 6:30 PM IST
Still have questions? Visit our Frequently Asked Questions page or contact our customer support.